Terms & Conditions

Legal terms governing the use of our services

Last Updated: January 30, 2025
Effective Date: January 30, 2025

1. Agreement to Terms

By accessing or using Pro4 Security's website and services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our services.

2. Definitions

  • "Company," "we," "us," "our" refers to Pro4 Security
  • "Client," "you," "your" refers to the individual or entity using our services
  • "Services" refers to all security services provided by Pro4 Security
  • "Website" refers to Pro4 Security's website and associated platforms
  • "Agreement" refers to any service contract between the Company and Client

3. Services Provided

Pro4 Security provides professional security services including but not limited to:

  • Manned guarding services
  • Mobile patrol services
  • CCTV monitoring and installation
  • Event security
  • Access control systems
  • Alarm response services
  • Security consulting and risk assessment

Specific services will be outlined in individual service agreements.

4. Use of Website

4.1 Acceptable Use

You agree to use our website only for lawful purposes and in accordance with these Terms. You agree not to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit malicious code or viruses
  • Attempt to gain unauthorized access
  • Interfere with or disrupt the website
  • Engage in any form of harassment or abuse

4.2 User Accounts

If you create an account on our website:

  • You are responsible for maintaining the confidentiality of your account
  • You are responsible for all activities under your account
  • You must provide accurate and complete information
  • You must notify us immediately of any unauthorized use

5. Service Agreements

5.1 Contract Terms

All security services are subject to a written service agreement that specifies:

  • Scope of services
  • Service locations and schedule
  • Pricing and payment terms
  • Duration of agreement
  • Responsibilities of both parties
  • Termination conditions

5.2 Modifications to Services

We reserve the right to modify or discontinue services with reasonable notice. Any changes to services will be communicated to clients in advance.

6. Payment Terms

6.1 Fees and Billing

  • All fees are as specified in the service agreement
  • Payment is due according to the agreed schedule
  • Late payments may incur additional charges
  • We accept payment via bank transfer, credit card, or check

6.2 Price Changes

We may adjust prices with 30 days' notice. Continued use of services after price changes constitutes acceptance of new prices.

6.3 Refund Policy

Refunds are handled on a case-by-case basis and subject to the terms of your service agreement.

7. Liability and Indemnification

7.1 Limitation of Liability

To the maximum extent permitted by law:

  • Pro4 Security shall not be liable for any indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount paid by you for services in the 12 months preceding the claim
  • We are not responsible for losses due to circumstances beyond our reasonable control

7.2 Insurance

Pro4 Security maintains comprehensive insurance coverage including:

  • Professional liability insurance
  • General liability insurance
  • Workers' compensation insurance

Proof of insurance is available upon request.

7.3 Indemnification

You agree to indemnify and hold Pro4 Security harmless from any claims, damages, or expenses arising from:

  • Your breach of these Terms
  • Your violation of any law or rights of third parties
  • Your use of our services

8. Termination

8.1 Termination by Client

Clients may terminate services according to the terms specified in their service agreement, typically requiring written notice.

8.2 Termination by Company

We reserve the right to terminate services if:

  • Payment is overdue
  • Terms of service are violated
  • Client conduct endangers our personnel
  • Illegal activities are suspected

8.3 Effect of Termination

Upon termination:

  • All outstanding payments become immediately due
  • Access to services will be discontinued
  • Any company property must be returned
  • Confidentiality obligations continue

9. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information, including:

  • Security protocols and procedures
  • Site-specific security arrangements
  • Personnel information
  • Business operations and strategies

This obligation continues after termination of services.

10. Intellectual Property

All content on our website and in our materials, including but not limited to text, graphics, logos, images, and software, is the property of Pro4 Security and protected by copyright and trademark laws.

You may not use, reproduce, or distribute our intellectual property without written permission.

11. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including:

  • Natural disasters
  • War or terrorism
  • Government actions
  • Labor disputes
  • Pandemics or epidemics
  • Utility failures

12. Dispute Resolution

12.1 Negotiation

In the event of any dispute, parties agree to first attempt resolution through good-faith negotiation.

12.2 Mediation

If negotiation fails, parties agree to participate in mediation before pursuing legal action.

12.3 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Pro4 Security is registered.

12.4 Jurisdiction

Any legal action must be brought in the courts of our registered jurisdiction.

13. Warranties and Disclaimers

13.1 Service Warranties

We warrant that services will be performed:

  • In a professional and workmanlike manner
  • By trained and licensed personnel
  • In compliance with applicable laws
  • According to industry standards

13.2 Disclaimers

Except as expressly stated:

  • Services are provided "as is"
  • We make no warranties regarding specific outcomes
  • We cannot guarantee prevention of all security incidents

14. Data Protection

Our collection and use of personal information is governed by our Privacy Policy.

We comply with applicable data protection laws and regulations.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website.

Continued use of services after changes constitutes acceptance of modified terms.

For material changes, we will provide reasonable notice to clients.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full effect.

17. Entire Agreement

These Terms, together with any service agreements and our Privacy Policy, constitute the entire agreement between you and Pro4 Security regarding use of our services.

18. Contact Information

For questions about these Terms & Conditions, please contact us:

  • Email: legal@pro4security.com
  • Phone: +1 (555) 123-4567
  • Address: 123 Security Street, Business District, City, State 12345

Or use our contact form.

Important Notice

These Terms & Conditions are legally binding. Please read them carefully. If you do not agree to these terms, do not use our services. For specific questions about your service agreement, please contact your account manager.